Terms & Codtions

**Terms and Conditions** Please read these terms and conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. **Acceptance of Terms**: By using our services, you confirm that you accept these terms and conditions and agree to comply with them.

2. **Changes to Terms**: We reserve the right to update or amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following any changes signifies your acceptance of those changes.

3. **User Responsibilities**: As a user, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. **Prohibited Activities**: You agree not to engage in any activities that may harm or disrupt our services or violate any applicable laws and regulations.

5. **Limitation of Liability**: We will not be liable for any loss or damage arising from your use of our services, to the extent permitted by law.

6. **Governing Law**: These terms and conditions are governed by the laws of [your jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts in that area. For any questions or concerns, please contact us.

Thank you for choosing our services!

Shipping Policy

Thank you for shopping with Raindrop Cutie! We are dedicated to securely packaging your items and delivering them to you as quickly as possible. Below are the terms and conditions of our shipping policy.

📦 Shipment Processing Time: All orders are processed on weekdays from 9 AM to 5 PM Eastern Time. Please note that orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, processing may take a few extra days. If there is a significant delay with your order, we will notify you via email.

🌧️ Delays Outside Our Control

Like a sudden rainstorm, unexpected disruptions can happen! Raindrop Cutie is not responsible for delivery delays caused by severe weather, natural disasters, carrier disruptions, or high-volume postal seasons. We appreciate your patience and understanding when carriers face conditions outside our control.

📍 Tracking Your Package

You will receive a Shipment Confirmation email containing your tracking number(s) as soon as your order ships. Tracking information typically updates within 24 hours of package pickup.

🩹 Damaged or Missing Items

At Raindrop Cutie, we carefully pack every order to ensure it arrives safely. However, once a package leaves our hands, it is in the care of the shipping carrier.

If Your Package Arrives Damaged

Raindrop Cutie is not liable for products damaged during transit. If your items arrive damaged, you must file a claim directly with the shipping carrier. To help your claim succeed:

Save everything: Keep all outer boxes, packing materials, and damaged items.
Take photos: Document the damage to the box and the products immediately.

If Your Package is Missing or Stolen

If your tracking status says "Delivered" but you cannot find your package:

Check around: Look around your property, porch, and with neighbors.
Wait 24 hours: Carriers sometimes mark packages as delivered a day early.
Contact the carrier: Reach out to the shipping carrier immediately to check the GPS drop-off coordinates or file a missing package claim.

Raindrop Cutie is not responsible for packages stolen after a confirmed delivery by the carrier.

Raindrop Cutie Return Policy

We want you to love your purchase! If you are not completely satisfied, we are here to help. Please review our return policy guidelines below.

🔄 15-Day Return Window

You have [15] days from the date of delivery to request a return. Items sent back to us without a prior return request will not be accepted.

🏷️ Return Conditions

To be eligible for a return, your item must meet the following criteria:

It must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging with all tags still attached.
Customers are responsible for paying the return shipping costs on all items.

💰 30% Damage item Fee

Please note that a 30% restocking fee will be deducted from damaged items and your final refund amount for all authorized returns. This fee covers the cost of inspecting, processing, and disposing of the item.

Example: If your returned item cost $100, your refund will be $70 (minus any applicable shipping fees).

🚚 Return Shipping Costs

Customers are responsible for paying their own return shipping costs. Shipping costs from your original order are non-refundable. We recommend using a trackable shipping service, as Raindrop Cutie is not responsible for return packages lost in transit.

❌ Non-Returnable Items

Certain types of items cannot be returned, including:

Final sale items (clearance)
Gift cards
[Optional: Add hygiene-sensitive items here, like earrings or swimwear, if applicable]

💳 Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund (minus the 30% if damage fee) will be automatically applied to your original method of payment within [5–7] business days.

To finalize this policy, let me know:

Gift messaging

The gift message will be copied and pasted to the package. Raindrop Cutie is not responsible for any misspellings